Senior Systems Administrator

Senior Systems Administrator
PrismRBS – Ottawa, ON

PrismRBS is seeking a Senior Systems Administrator to provide technical support for hosted and self-hosted client application environments and internal server and networking environments. You will apply your skills while investigating, managing, tracking and closing technical support issues, specifically related to keeping server operating environments running and applications available for end user access. 
 

Based out of the Harris Corporate head office in Ottawa, Ontario, you will report to the Director of Technical Services and will be supported by a great team while providing exceptional customer service and development support. 

WHAT WILL YOUR NEW ROLE BE:

• Operate as a backline and when necessary frontline, primary support liaison between HSS and our clients and effectively respond to and resolve inquiries of both a product and technical nature received by telephone, electronically submitted tickets or through automated alerting systems.
• Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines.
• Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives.
• Regularly review the database of submitted items and proactively follow up with internal and external clients to ensure that their inquiries and/or issues have been satisfactorily resolved.
• Work closely with other team members as part of a cohesive group in exchanging knowledge through peer-to-peer interaction, training sessions, responding to and mitigating technical issues and fulfilling assigned responsibilities per the team’s regular and on-call schedule.
• Maximize and maintain current knowledge and awareness of applications and related technologies.
• Work with the Director of Technical Services to develop, monitor, document and maintain best practices for system administration, network and application security and compliance with Harris data and security policies.

WHAT WE ARE LOOKING FOR:

• 10+ years of Linux and Windows system administration experience/DevOps
• 6+ years of AWS/Cloud and Azure administration experience
• 6+ years experience with LAMP stack, MariaDB, MySQL, Galera HA
• Experience training users in applications and operating system fundamentals and writing documentation.
• Knowledge of system administration tools and processes
• Experience supporting Linux, Windows, and web services technologies and functions.
• Ability to interpret requirements, and recommend solutions that best address clients’ need

WHAT WILL MAKE YOU STAND OUT:

• Expertise of virtualization, storage and networking technology
• In-depth knowledge of Linux and Windows system administration
• In-depth understanding of Public Cloud providers like Amazon AWS, Google Cloud, Azure Cloud.
• In-depth understanding of Configuration Management systems (ex: Ansible, Chef, Puppet, SaltStack, etc.) is a plus.
• Ability to write shell scripts (bash, python, perl etc).
• Knowledge about upcoming technologies like Kubernetes, Docker, SDN, or SDS

WHAT WE OFFER:

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Flexible work options (and some pretty cool offices!)
• And more!