Infrastructure/Cloud Analyst – Tier 2 – Calgary

Company Name:            PBS Systems

Job Location:                 Calgary, Alberta

Job Type:                        Full-time, Permanent

No. of Openings:            01

Internal Job Title:           Infrastructure/Cloud Analyst – Tier 2      

Reports To:                     Manager IT & Infrastructure                  

Job Requirement(s):      Occasional travel within North America (CAN-US)

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

Our Infrastructure/Cloud Analyst is a technical professional responsible for managing, monitoring, and troubleshooting Microsoft Office 365 services within an Azure cloud environment, including tasks like user administration, security configurations, performance analysis, and resolving technical issues across various Office 365 applications like Exchange, SharePoint, Teams, and OneDrive, while leveraging Azure functionalities for optimal cloud management and scalability. 

The Infrastructure/Cloud Analyst will share responsibilities of day to day operations at the office. This includes assisting and resolving tickets created by end users. 

This role will be based our Calgary, AB office and is not a remote work opportunity. 

 Job Responsibilities:

• Provide excellent technical support to our customers in our software
• Support and troubleshoot issues that are both called in and emailed to the Helpdesk team
• Write up tickets and investigate issues that arise
• Escalate critical issues to senior team members
• Responds to both internal and external support requests in a timely manner
• Work on Special Projects as assigned
• Managing cluster health, storage, VDI, CAU and firmware updates
• Manage Windows and Software deployment including daily backups using Veeam/Windows
• Manage VOIP System 3CX
• Install new users using Active Directory and Exchange Management Console and setup workstations, install network cabling etc.
• Tier 2 Analyst keeps users informed about their escalations/incident’s status at agreed intervals
• Tier 2 takes over Incidents which cannot be solved immediately with the means of Tier 1 Systems Analyst

Qualifications:

• 2-3 years of experience maintaining hybrid infrastructures
• Experience with Azure Stack HCI, Hyper-V and Failover Cluster is a must

• Strong knowledge of Windows Servers, 2008-/2012, Active Directory, DNS, DHCP and Linux Servers
• Ability to troubleshoot within Windows 7/8/10 Operating Systems
• Knowledge of Networking, VLANS, VPNS and Firewalls
• Understanding of windows deployment using WSUS and remote deployment Applications
• Thorough understanding of PC Hardware & Software with a focus on Microsoft Products Knowledge of Hyper-V/VMware
• Excellent communication skills, verbal and written
• Customer focus / Excellent Customer Service skills
• Problem Solving & Trouble Shooting Skills
• Strong Documentation Abilities
• Effective Time Management & Organization
• Strong Multi-tasking & Prioritization
• Willingness to commitment to an ongoing system of education and cross-training

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.