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(Remote) Implementation Specialist
Come aboard the dynamic and rapidly expanding SilverBlaze team, a leading international software development organization that specializes in creating Customer Web Portals for the Utilities industry.
We are currently seeking an enthusiastic and quick learner to join our organization and provide implementation expertise for our cutting-edge SilverBlaze Smart Forms and Portal software platform. In this role, you will have the opportunity to engage with our utility customers, collaborate with Harris sister companies, and work closely with our talented development team.
Your responsibilities will include installing and configuring our product suite, as well as resolving technical issues that may arise. As a valued member of our highly respected team, you will play a pivotal role in delivering exceptional customer support. We are looking for a candidate who thrives in a collaborative environment, possesses outstanding interpersonal skills, and is motivated to continually learn and grow. Attention to detail is a must.
Join us at SilverBlaze and be part of a team that is revolutionizing the customer experience in the Utilities industry. Apply now and embark on an exciting journey with endless opportunities for personal and professional development.
This remote role welcomes candidates anywhere in Canada and the US.
What your impact will be:
Monitor and respond to project support tickets:
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Excellent Troubleshooting and problem resolution skills
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Email Communication
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Phone Communication
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Teams/GotoMeeting/WebEx/
Implement our software for customer projects:
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MS SQL Server installation and configuration
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Apache HTTP Server installation and configuration
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Apache Tomcat Server installation and configuration (clustered environments)
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SilverBlaze Smart Forms installation and configuration
What we are looking for:
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Experience working with VMs
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Experience with VPN connectivity
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BA/BSc, related College Technical diploma; or equivalent applicable industry experience
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Exceptional people skills
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HTML, CSS, JavaScript knowledge
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General Web knowledge
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Demonstrable customer care and focus
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Willingness to learn and the ability to self-teach
What will make you stand out:
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Experience with Remote Desktop Services/RemoteApp
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Experience with SQL Server Management Studio, Firewalls, Load Balancers, networking
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Experience with multiple remote access tools & techniques such as WebEx, remote desktop, VPN
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E-Commerce, Payment Processors
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Customer Service Training or Certification
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Dot Net Nuke, Apache, Tomcat, HTML, ASP.NET
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Experience in IT Support of the Public Utility Industry
What we can offer:
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Career growth opportunities
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Flexible work conditions
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3 weeks’ vacation and 5 personal days
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Comprehensive Medical, Dental and Vision coverage from your first day of employment
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Employee stock ownership and RRSP matching programs
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Lifestyle rewards
About us:
SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly customizable web customer portal and smart forms software.
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Click here to learn more about SilverBlaze.
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
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