ILS Support Officer – Technical Writer (LC4ISR system)

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean’s, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Ottawa, ON., (CAN), Onsite

Position Summary

Thales requires an Integrated Logistics Support (ILS) Officer – Technical Writer to support the integrated logistic support and configuration management of the LC4ISR system; development and maintenance of documentation that focus on configuring, operating, and maintaining the system, subsystem, or platform, in accordance with the Equipment Breakdown Structure or System Family Tree; Documentation gaps analysis and the Support Plan development for Land Command Support System (LCSS) and Domains.

Key Areas of Responsibility

• Prepare, author, and/or revise technical documents such as the Canadian Forces Technical Orders (CFTOs), Logistical Support Analysis Records (LSARs), Equipment Family Trees (EFTs) and other Misc. Reports as necessary to support improvements to the technical data package and support solution.

• Review products of the technical data package in collaboration with engineers to ensure that the technical data reflects the latest system/equipment configuration, is complete, accurate and consistent across the support solution.

• Coordinate the activities related to the verification of the final technical data package, track progress and report status.

• Analyze Document Change Requests and liaise with technical contributors as appropriate to address the request and prepare or coordinate the development of the Change Package to identify the technical data package changes and revisions.

• Implement the technical data package changes and revisions.

• Review and provide concurrence to changes and revisions of the technical data package ensuring the products are technically accurate, logically presented, consistent with the appropriate national defense specifications, formats, and customer requirements.

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Minimum Qualifications

• Bachelor’s degree in engineering or a Certification in Engineering Technology, in the fields of mechanical, electrical, or industrial technology.

• Minimum of 10 years of proven industry experience with 5 years of demonstrated experience with the production, revision, publishing and/or coordination of technical data package products including technical publications, systems and equipment manuals, technical drawings and associated lists.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Primary work site will be at 1 Chrysalis Way, Ottawa, Ontario, with occasional travel required to client’s Ottawa location.

What We offer

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

•Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

•Company paid holidays, vacation days, and paid sick leave. 

•Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

•Employee Discounts on home, auto, and gym membership.

Why Join Us?

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Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.