HMNS Program Assistant – Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

OPSEU/VHA Pay Scale Level 4a – $22.75 – $26.90 per hour

To provide program support and coordination to all programs operating in Responsive Community Care unit such as administrative, planning, and scheduling assistance during absences or high-volume situations. To perform all intake functions: receive, assess, and process all requests for service from potential clients and referral sources, provide referral and information regarding the criteria for service, the range of services offered and referral services to other community services, provide and participate in outreach activates. Participate in VHA’s services and quality initiatives. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA.

Key Skills, Experience and Behaviours Required for this Position:

• Social Service Worker Diploma or relevant degree combined with a minimum of 2 years’ experience 
• Knowledge of Community resources and Community Health Care Sector
• Knowledge of Mental Health and Addictions
• Excellent problem-solving skills, solution-focus approach and crisis intervention
• Ability to handle a high volume of telephone intake calls and inquiries
• Excellent telephone skills—the ability to interact professionally with callers
• Knowledge of Microsoft Office and the use of scheduling programs
• Excellent keyboarding skills and accurate data entry skills
• Speed and accuracy in computer inputting (50 wpm)
• Excellent verbal, written and interpersonal communication skills
• Demonstrate efforts to continuously develop and upgrade skills
• Strong organizational skills with attention to detail and the ability to prioritize 
• Knowledge of the city (GTA) and TTC routes
• A valid Ontario Driver’s License and the use of a car an asset

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.