Cargo Agent (Vancouver)

Pacific Coastal Airlines is looking for a permanent full-time Cargo Agent based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities:

• Answer customer inquiries in person, over the phone and via emails
• Advise on cargo rates and status
• Investigate and handle customer complaints
• Deal with time-sensitive shipments, notify customers of the freight arrival
• Trace lost or misdirected cargo and associated records
• Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
• Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
• Maintain and update records on a regular basis
• Lift and move cargo, ensure that it has being directed properly
• Decide whether to accept or reject cargo items, provide special handling of cargo as required
• Possess an excellent understanding of company products and services and effectively promote them at all times
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• Valid driver’s license
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills
• Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply today! 

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.